Returns & Exchanges
At O'Donnell Moonshine, we want you to be completely satisfied with your moonshine; however, due to the nature of our food and beverage products, we can only accept returns on unopened and undamaged items within 14 days of delivery.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization and shipping instructions.
Secure Packaging
Carefully pack the unopened mason jars in their original protective packaging to prevent breakage during transit.
Ship the Items
Affix the provided return label or address the package to our warehouse, ensuring you use a tracked shipping service for your protection.
Inspection and Refund
Once our distillery team inspects the returned goods for intact seals, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing